Privacy Policy

Fire Rescue Coffee respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit firerescuecoffee.com, purchase from us, contact us, subscribe to our communications or otherwise interact with Fire Rescue Coffee.

Information We Collect

Depending on how you interact with us, we may collect information such as:

• Your name

• Email address

• Phone number

• Billing and shipping address

• Order and transaction information

• Account information

• Communications you send to us

• Information about how you use our website

• Device, browser, IP address and similar technical information

• Marketing and communication preferences

Payment information is processed through the payment providers available through our Shopify store. We do not directly store your full payment card details.

How We Use Your Information

We may use personal information to:

• Process, fulfil and deliver orders

• Process payments and refunds

• Provide customer service

• Manage customer accounts and subscriptions

• Communicate with you about your orders

• Prevent fraud and protect our business and customers

• Operate, maintain and improve our website

• Understand how customers use our website

• Send marketing communications where permitted

• Comply with legal and regulatory requirements

Shopify and Service Providers

Our online store is powered by Shopify.

We may share personal information with Shopify and other service providers where necessary to operate our business, including payment processors, delivery providers, subscription services, email and marketing platforms, analytics providers and other technology providers.

These providers may process information on our behalf in accordance with their own terms and privacy practices.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve our services and support advertising or marketing activities.

Your browser and available privacy controls may allow you to manage certain cookies and tracking technologies.

Marketing Communications

If you have agreed to receive marketing communications from us, we may send you information about Fire Rescue Coffee, our products, promotions and other updates.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

You may still receive transactional communications relating to orders, accounts or other services you have requested.

Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business, fulfil an order, provide our services, protect our legal rights, prevent fraud or comply with applicable laws.

We do not sell personal information in the ordinary meaning of selling customer information for money.

Overseas Processing

Some of the service providers we use may store or process information outside Australia.

Where this occurs, personal information may be subject to the laws of the country in which it is processed.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining business and transaction records, resolving disputes and meeting legal, accounting or regulatory requirements.

Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Access and Correction

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before completing certain requests.

Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us using the details below.

We will review your concern and respond as appropriate.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or privacy practices.

The current version will be published on our website.

Contact Us

For privacy questions, requests or complaints, contact:

Fire Rescue Coffee
Brisbane, Queensland, Australia
Email: info@firerescuecoffee.com