HOW FRESH IS YOUR COFFEE?

Our core coffee range is roast-to-order and freshly roasted in Queensland. For the best flavour, store coffee sealed in a cool, dry place away from direct sunlight.

WHAT GRIND OPTIONS DO YOU OFFER?

Our main coffee range is available as whole beans or ground for espresso, plunge or cold brew. Available options vary by product.

DO YOU OFFER BULK OR WHOLESALE COFFEE?

Yes. We offer dedicated 5kg and 10kg coffee supply options for emergency service stations, offices and workplaces. For larger or ongoing requirements, contact us at info@firerescuecoffee.com.

DO I NEED AN ACCOUNT TO ORDER?

No. You can purchase directly through our online store. If you use a customer account, you can access the account features currently available through Shopify.

I NEED HELP WITH MY ACCOUNT.

Email info@firerescuecoffee.com and we'll help with your Fire Rescue Coffee account.

WHERE CAN I BUY FIRE RESCUE COFFEE?

You can order directly from the Fire Rescue Coffee website.

I ORDERED THE WRONG ITEM. WHAT SHOULD I DO?

Contact info@firerescuecoffee.com as soon as possible with your order number. If your order hasn't been processed or shipped, we'll do our best to help.

HOW CAN I CONTACT YOU ABOUT AN ORDER?

Email info@firerescuecoffee.com and include your order number so we can find it quickly.

WHAT IS YOUR RETURN OR REFUND PROCESS?

If there is a problem with your order, contact info@firerescuecoffee.com with your order number and details of the issue. Eligibility for returns, refunds or replacements is handled in line with our current Refund Policy.

MY ORDER ARRIVED DAMAGED OR INCORRECT. WHAT SHOULD I DO?

Email info@firerescuecoffee.com with your order number and photos of the item and packaging where relevant. We'll review the issue and help with the next steps.

WHAT DOES STANDARD SHIPPING COST?

Standard shipping is $10 for eligible Australian orders, with free standard shipping on eligible orders of $150 or more.

WHEN WILL MY ORDER ARRIVE?

Delivery time depends on your location and carrier. Tracking information will be provided when available after your order is dispatched.

WHERE CAN I GET HELP WITH DELIVERY?

If you have a delivery problem, email info@firerescuecoffee.com with your order number and we'll help investigate.

WHICH COFFEES CAN I SUBSCRIBE TO?

Subscription options are currently available on selected coffee products, including Fire Station Dark Roast and Fire Rescue Medium Roast.

WHAT DELIVERY FREQUENCIES ARE AVAILABLE?

Current subscription options include delivery every month or every two months. The available option and discount are shown on the product page before checkout.

I NEED HELP WITH MY SUBSCRIPTION.

Use the subscription management options available through your account or subscription portal. If you need help, email info@firerescuecoffee.com.

HOW CAN I ORDER COFFEE FOR MY BUSINESS OR FIRE STATION?

We offer 5kg and 10kg bulk coffee options for emergency service stations and workplaces. You can order through our Emergency Services Station or Corporate Office Supply products, or contact us at info@firerescuecoffee.com for larger or ongoing requirements.