Return and Refund Policy

At Fire Rescue Coffee, we want you to be happy with your order. If something isn’t right, please contact us at info@firerescuecoffee.com and we’ll work with you to resolve the issue.

Change of Mind

Because coffee is a food product and is roasted to order, we generally cannot accept returns or offer refunds for change of mind, including where you have selected the wrong grind, size or product.

Please check your order carefully before completing checkout.

For non-food merchandise, please contact us before returning an item. Any approved change-of-mind return must be unused, unworn and in its original condition and packaging. Return shipping costs may be the responsibility of the customer.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty, or you receive an incorrect item, please contact us as soon as reasonably possible at info@firerescuecoffee.com.

Please include:

• Your order number

• A description of the issue

• Photos of the product and packaging where relevant

We’ll review the issue and, where appropriate, arrange a replacement, refund or other suitable remedy.

Please do not return an item before contacting us.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at info@firerescuecoffee.com.

Because our coffee is roasted to order and orders may begin processing quickly, we cannot guarantee that an order can be changed or cancelled once processing has begun.

Refunds

Where a refund is approved, it will generally be issued to the original payment method.

Processing times after a refund has been issued depend on your bank or payment provider and are outside our control.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable laws.

Where you are entitled to a remedy under Australian Consumer Law, we will provide the remedy required by law.

Contact Us

For questions about returns, refunds, damaged products or incorrect orders, contact:

Fire Rescue Coffee
Brisbane, Queensland, Australia
Email: info@firerescuecoffee.com