Refund policy

Return and Refund Policy:

At Fire Rescue Coffee, we take pride in delivering exceptional products crafted with care and precision. If, however, you find that your purchase does not meet your expectations, we are here to assist you with our return and refund policy.

1. Returns: We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Please contact our customer service team at [info@firerescuecoffee.com] to initiate the return process. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

2. Refunds: If your return is approved, we will process a refund to your original method of payment. Please note that shipping costs are non-refundable. Depending on your payment provider, it may take some time for the refund to be processed.

3. Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.

4. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately at [info@firerescuecoffee.com] with your order number and a photo of the issue. We will arrange for a replacement or issue a refund as needed.

5. Subscription Cancellations: For subscription-based purchases, you can cancel your subscription at any time. Cancellations made before the next billing cycle will ensure that you are not charged for the upcoming shipment.

Contact Information: For any questions or concerns regarding our return and refund policy, please reach out to our customer service team at [info@firerescuecoffee.com].

Thank you for choosing Fire Rescue Coffee. Your satisfaction and support mean the world to us!

Note: This return and refund policy is subject to change. Please refer to the latest version on our website for the most up-to-date information.